Deliveries & Returns

Deliveries
We deliver to most addresses in the world, and the cost is generally standard as calculated on our checkout page. Tracking details will be sent as soon as your order is dispatched so you can check on its progress for as far as the carrier has such opportunities.? We aim to deliver within Europe within 3 working days and the rest of the world within 20 working days. Whilst we cannot guarantee exact delivery dates, we will make sure we keep you fully updated about any known delay. For full details of our Delivery Policies please see the Terms & Conditions.

Returns
You have 14 days to return it if it is not to your satisfaction. For a return item to be accepted, it has to be undamaged and unused and be sent to us in the original protective packaging. Delivery costs and risks are for the buyer. If the item is damaged please let us know in writing (info@tessakoops.com) within 2 days of reception. Please see our Returns Policy in the Terms & Conditions.

Tessa Koops
Postbus 7048
1007 JA  Amsterdam